Refund & Returns

At Vape123.us, we follow strict health, safety, and compliance standards when it comes to returns and exchanges. Please review our policy below so you understand which items qualify and how the process works.

Our 100% Authenticity & Quality Commitment

We are committed to selling only genuine, authentic products. If you ever have concerns about the authenticity of an item purchased from Vape123.us, please contact our customer support team. We take authenticity seriously and will review your request carefully, including facilitating a product buyback when applicable.

1. Final Sale & Non-Returnable Items

Due to health, safety, and legal regulations:

Final sale, clearance, and discounted items cannot be refunded or exchanged.
Certain products are classified as final sale and cannot be tested for defects once opened.
Because of the sensitive nature of vaping products, we do not accept returns or exchanges on items that fall under these restricted categories.

These policies help maintain hygiene standards and protect all customers.

2. Return Window (Eligible Cases Only)

For items that qualify under our policy:

You have 14 days from the delivery date to contact us regarding unopened items or manufacturer defects.
Requests submitted after this period may not be eligible for return or replacement.

3. What May Qualify for Review

Unopened Products

Items must remain in their original, sealed packaging to be considered.

Defective Hardware (DOA)

If a device arrives with a manufacturer defect, contact us immediately.
Our team may troubleshoot with you or review eligibility for replacement according to policy guidelines.

What Is Not Covered

Buyer’s remorse on opened items.
Damage caused by drops, water exposure, or misuse.
Products categorized as final sale.

4. How to Request Support

If you believe your order qualifies for review:

Email support@vape123.us with your Order Number and clear photos of the issue.
Our team will review your request and provide further instructions if applicable.
Do not ship items back without authorization from our support team.

5. Refund Processing (If Approved)

If a return is approved and received:

Items will be inspected by our team.
Approved refunds are processed to the original payment method within 3–5 business days after inspection.

We appreciate your understanding of these policies, which are designed to keep all transactions safe, compliant, and transparent. Thank you for choosing Vape123.us.